Privacy Policy

Your privacy matters to us. This Privacy Policy explains what personal information Syncraform Technologies collects through our website (syncraform.com), how we use it, and what rights you have over it. This policy applies to visitors to our website and individuals who contact us through our contact form or other channels.

Syncraform Technologies is not a consumer SaaS platform — we are a technology agency. We do not run user accounts, dashboards, or subscriptions through our website. The data we collect is limited to what is necessary to respond to enquiries and operate our business.

1. Who We Are

Syncraform Technologies is a technology agency specialising in automation, custom software development, and AI-powered systems. Our website is built on Framer and is used primarily for business information and to receive client enquiries.

For any privacy-related questions, you can reach us at:

1.2. For privacy-related inquiries, Customers and Users may contact us at hello@syncraform.com

2. What Information We Collect

2.1  Contact Form Data

Our website includes a contact form powered by Framer. When you submit this form, we collect the information you voluntarily provide, which typically includes:

• Your name

• Your email address

• Your message or enquiry

• Any other details you choose to include in your message

We do not collect payment information, sensitive personal data, or any data beyond what you actively submit through the form.

2.2  Automatically Collected Technical Data

Like most websites, our Framer-hosted site may automatically collect certain technical information when you visit, including:

• IP address

• Browser type and version

• Device type and operating system

• Pages visited and time spent on the site

• Referring URL (the page you came from)

This data is collected through Framer's built-in analytics and any analytics tools enabled on the site (such as Google Analytics, if active). It is used in aggregated, anonymised form to understand how visitors use our website.

2.3  Cookies

Our Framer website may use cookies and similar tracking technologies to support basic site functionality and analytics. See Section 7 (Cookies) for more detail.3. How We Use Your Data

3. How We Use Your Information

We use the information collected through our website solely for the following purposes:

• To respond to your enquiry or message submitted via the contact form.

• To assess whether there is a potential fit for a business engagement.

• To follow up with you about our services where you have expressed interest.

• To understand how our website is used so we can improve it (using aggregated, anonymised analytics data).

• To comply with applicable legal obligations.

We do not use your contact form submissions for unsolicited marketing, and we do not add you to email lists without your explicit consent.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Legitimate interests — Responding to your enquiry and communicating with potential clients is a legitimate business interest.

• Pre-contractual necessity — Where your enquiry relates to a potential engagement, processing your information is necessary to take steps prior to entering a contract.

• Legal obligation — Where we are required by law to retain certain records.

We do not rely on consent as a basis for processing contact form submissions, as the processing is necessary to respond to your request. Where we send any promotional communications, we will obtain your consent separately.

5. How We Store and Protect Your Information

5.1  Contact form submissions are received by Syncraform via email notification and/or stored within Framer's form submission system, depending on the configuration of the contact form.

5.2  We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. This includes limiting internal access to enquiry data to only those who need it to respond to you.

5.3  No method of internet transmission is 100% secure. While we take reasonable precautions, we cannot guarantee absolute security.

6. Data Retention

6.1  Contact form enquiries are retained for as long as necessary to respond to your enquiry and to maintain records of business communications. If no engagement follows, enquiry data is typically deleted or anonymised within 12 months.

6.2  Where an enquiry leads to a business engagement, relevant contact details are retained for the duration of and after the engagement in accordance with our business record-keeping obligations.

6.3  Aggregated, anonymised website analytics data may be retained indefinitely as it cannot be linked back to any individual.

7. Cookies

7.1  Our website is built on Framer, which may set cookies as part of standard website operation. These may include functional cookies (required for the site to work) and analytics cookies (to track visitor behaviour in aggregate).

7.2  We do not use cookies to track you across other websites, serve you targeted advertising, or build personal profiles.

7.3  The cookies most likely present on our site include:

• Session cookies — temporary cookies that expire when you close your browser, used for basic site functionality.

• Analytics cookies — used by tools such as Framer Analytics or Google Analytics to collect anonymised data about page visits and user behaviour

• 7.4  You can manage or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect how the website functions.

  7.5  Where required by applicable law, non-essential cookies will only be placed with your consent via a cookie consent banner.

8. Third-Party Services

8.1  Our website is hosted and built on Framer (framer.com). Framer processes certain technical data as part of site hosting and may have access to form submission data depending on your contact form configuration. Framer's own privacy policy applies to their processing: framer.com/privacy.

8.2  We may use third-party analytics tools (such as Google Analytics) to understand how visitors use our website. These tools collect anonymised, aggregated data and do not identify individual visitors.

8.3  We do not sell your personal data to any third party, and we do not share your contact form submissions with third parties for marketing purposes.

8.4  Any third-party tools we use are selected to be compliant with applicable data protection laws, and we ensure appropriate data processing terms are in place where required.

9. International Data Transfers

9.1  Syncraform Technologies operates from South Africa. When you submit a contact form from another country, your data may be transferred to and processed in South Africa.

9.2  Third-party tools we use (such as Framer or Google Analytics) may process data in the United States or other jurisdictions. These providers maintain appropriate data transfer safeguards in accordance with their own policies.

9.3  By submitting your details through our website, you acknowledge that your information may be processed in jurisdictions outside your own.

10. Your Rights

Depending on your location and applicable law, you may have the following rights in relation to your personal data:

• Access — the right to request a copy of the personal data we hold about you.

• Correction — the right to request that inaccurate or incomplete data be corrected.

• Deletion — the right to request that we delete your personal data, subject to any legal obligations to retain it.

• Objection — the right to object to our processing of your data in certain circumstances.

• Restriction — the right to request that we restrict how we use your data in certain circumstances.

To exercise any of these rights, please contact us at hello@syncraform.com. We will respond to your request within 30 days. We may need to verify your identity before processing your request.

If you are located in the European Economic Area (EEA), you also have the right to lodge a complaint with your local data protection authority. If you are located in South Africa, you may contact the Information Regulator (inforegulator.org.za).

11. Children's Privacy

11.1. Ordina may update this Privacy Policy from time to time. Material changes will be communicated via email or in-app notification at least 14 days before taking effect.

11.2. The current version of this Privacy Policy is always available at ordina.com/privacy.

12. Links to Other Websites

Our website may contain links to third-party websites. This Privacy Policy applies only to syncraform.com. We are not responsible for the privacy practices of any third-party sites and encourage you to review their policies independently.

13. Changes to This Policy

13.1  We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Material changes will be noted on this page with an updated effective date.

13.2  We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acknowledgment of the updated policy.

Contact

For questions regarding these Terms, or to submit any formal notices, please contact Syncraform Technologies at:

Syncraform Technologies

Email:  hello@syncraform.com

Website:  www.syncraform.com